Refund Policy

1. Subscription Cancellations

• Monthly Plans: Cancel any time; you keep access until the end of your current billing cycle. No prorated refunds.
• Annual Plans: If you cancel within the first 30 days, we’ll refund the unused portion on a prorated basis, less any applicable taxes. After 30 days, no refunds.

2. One-Time Purchases & Add-Ons

Eligible for refund only if requested within 14 days of purchase and only if no usage (e.g., no data created or reports generated). To request a refund, emailrefunds@hotelcrm.com with your order number and reason. Refund decisions are at our discretion.

3. How to Request

Submit all refund requests via the Support portal or email. Include: customer name, account email, invoice/order number, and a brief explanation. We’ll acknowledge receipt within 2 business days and process approved refunds within 5–7 business days back to the original payment method.

4. Exceptions & Non-Refundable Fees

• One-time setup fees, custom development work, and overage charges are non-refundable.
• Any chargeback or disputed transaction reversed by your bank will incur a $25 fee.

5. Changes to This Policy

We may update our Refund Policy from time to time. The “Last updated” date at the top of this page reflects when changes took effect. If we make material changes, we’ll notify existing subscribers by email.