These Terms & Conditions govern your use of our Hotel CRM platform. By accessing or using the service, you agree to be bound by these terms.
When you register for our Hotel CRM, you agree to (a) provide accurate, up-to-date information; (b) maintain the confidentiality of your login credentials; and (c) immediately notify us of any unauthorized use of your account. You’re responsible for all activity that occurs under your account—even if someone else gained access without your permission.
We aim for 99.9% uptime, but scheduled maintenance and emergency fixes will occasionally require downtime. We’ll post planned maintenance windows at least 48 hours in advance. In the unlikely event of prolonged outages, we’ll work as quickly as possible to restore service.
Subscriptions renew automatically at the plan’s standard rate unless canceled before your next billing date. If a payment fails, we’ll notify you and may suspend your access until the balance is cleared. You’re responsible for all applicable taxes (e.g. GST, VAT) on your subscription.
All software, documentation, and user interface designs are our exclusive property or that of our licensors. You retain ownership of your hotel’s data—nothing in these Terms transfers that back to us. You grant us a limited license to store, process, and display your data solely to provide and improve the CRM.
We handle your personal and guest data in accordance with our Privacy Policy. You are the “data controller” of your guests’ information; we are the “data processor.” You remain responsible for obtaining any consents required by law to collect and store guest data.
To the fullest extent allowed by law, neither party will be liable for any indirect, incidental, special, or consequential damages (including lost profits or data) arising from or related to your use of the CRM, even if advised of the possibility of such damages. Our total liability for any claim relating to the service will not exceed the subscription fees you paid in the six months prior to the claim.
You may cancel your account at any time via the dashboard. We reserve the right to suspend or terminate access immediately if you breach these Terms or engage in activity that harms other customers or our infrastructure. Upon termination, we’ll retain your data for 30 days and then permanently delete it, unless you request an export.
These Terms are governed by the laws of Telangana. Any dispute arising under or relating to these Terms will be resolved in the courts of Hyderabad, Telangana.